Faresaver - Simply offer you the best fares!

Flights Bookings

What is an E-ticket?

E-tickets (electronic ticket) are a 'ticket-less' way to book flights. Once you have made your booking, it is stored electronically in the airline reservation system.

E-tickets are convenient, especially for the late bookings. You don’t have to worry about the ticket arriving in the mail or going to our ticketing office. You only need to print it out from our online database. You can easily purchase tickets for other people in disparate locations; just make sure you get them the official confirmation printout. E-tickets make online booking even more convenient.

E-tickets are not yet available to all international flights, in this situation, paper tickets will be issued instead.

How do I know my ticket is a paper ticket or an E-ticket?

Some short term special fares are E-tickets only, as requested by airlines. Some of them are marked in our Specials section.

Once you have made an online order, we will send you the verified flights confirmation within 24 hours. There is also an option for you to choose the type of the ticket you would like to receive; if it is available to your flights.

How long would it take to receive my tickets?

Faresaver will issue you the tickets within 24 hours once a total payment for the tickets has been received. We will send your E-ticket by email or fax immediately. For paper tickets we will send it by Express Post or Register Post on the same day of ticketing.

Where else I can see my booking, and print my booking itinerary or E-ticket?

Go to www.virtuallythere.com and log on with your 6 digit reservation number (a booking record locator which comes up on your screen after you have finished all of your flight booking steps). Enter the passenger surname and then click the "E-ticket receipt" button to print the E-ticket receipt.

How can I find the best fares from Faresaver?

All our most up-to-date fares are on the website. The new ones are being updated constantly. Simply click on the Specials section of the Homepage to find the current week's special offers.

Another great way to keep up to date with the latest travel deals and offers is by subscribing to our short term special offers via email.

What do I do if I have difficulties when booking my flight online?

Ring our customer service (02 9460 1196) during the working hours and our travel consultant will assist you. You may also elect to send us an email which will be replied within 24 hours.

How do I know if my booking is confirmed?

Once you have completed all the steps of an online flight booking a booking reference number will be shown on the final screen.

A final confirmation email with all the fare conditions will be then sent to you within 24 hours of reservation.

What do I do if I have not received my booking confirmation email within 24 hours?

First, you need to check your email account’s security settings and make sure it permits receiving attachments. Also, please check with your network administrators to see if your company’s network firewall permits mail (attachments) through to your email account.

Then contact us and we will email/fax it to you again.

How do I book multi-stop flights, or an open-jaw flight?

For these flights you will need to contact us by phone or email. Our travel consultant will then assist you with your booking.

Can I book a ticket if I am travelling today?

You cannot book your flight through our online booking engine if your flight is departing within 48 hours. However you may contact us during our business hours and we will arrange it for you where possible.

How do I make changes to my flight booking?

Then contact us and we will email/fax it to you again.

What do I do if I have not received my booking confirmation email within 24 hours?

Before you make a reservation, we suggest that you check the “Fare Rules” first. If the tickets are changeable you may use any one of the following methods:

By Email: send to bookings@Faresaver.com.au
By Phone: call 02 9460 1196 during business hours.
By Contacting your Airline reservation number directly.

How is the ticketing deadline decided?

As you are aware, most of the available online booking engines require customers to make their online reservation and pay for the bookings before the process is completed.

At Faresaver, we value your business and, at most cases, we will be happy to offer you up to seven days to decide before you pay for your reserved flights. However this period may vary depending on the following conditions.

1、Special Flights Deal:
Most special deals require ticketing within 72 hours of reservation unless deals end earlier.
2、Normal Adult Fares:
Airlines allow longer period for adult fares. In this case, we will require you to pay certain amount of deposit within 7 days to keep your booking “alive” till you pay it in full.
Our online booking support team will verify your booking and a “verified” ticketing deadline for your reservation will be sent to you in the final booing confirmation email.

What do I do if I do not meet the payment within the ticketing deadline set by Faresaver?

For “Special Deals”

Your reservation will be cancelled in our booking engine as well as airlines’ reservation system. You will need to re-book it online if you still need to travel and there is a risk of seats availability and fare increase.

For “Adult Fares”

A deposit of $100 is required to keep your flights reservation. You will have to meet the full payment before the airlines ticketing deadline (which is subject to change). In this case, taxes and surchargers will NOT be guaranteed until the full amount is made. The airfare may also, in some cases, change by airlines with or without prior notice.

Do I have to re-confirm my flights?

For most airlines, yes!

Faresaver recommends that all our passengers should reconfirm their inbound flights at least 72 hours prior to flight departure. Failure to do so may result in seat cancellation by the airlines.

What happens if I do not pay my flight booking within 72 hours or within the payment deadline?

Your booking will be cancelled. If you wish to re-book then you must re-check the prices and seat availabilities again.

How can I pay for my flight booking?

You can pay your reservation by using any of the following methods:

BPAY
Cash / Cheque / EFTPOS
Credit Card
Online Secure Payment

Are there any additional charges on Faresaver?

Ticket revalidation & cancellation

In some instances, ticket revalidation may require a ticket being re-issued by airlines. In this situation there is a re-issuing fee (depending on the airlines) and sometimes an additional charge for the fare class difference may be required at the time of reissuing.

Administrative charges from Faresaver:

An Administration fee of $50.00 will be applied to every re-issued ticket.

An Administration fee of $100.00 will be applied to every ticket cancellation or refund translation.

Ticket delivery

We do not charge for the delivery of normal travel documents..

How do I know if my flight departure date can be changed or the ticket can be refunded?

Faresaver offers the best deals on your flights; however many of the special tickets have their restrictions. Normally, the cheaper the fare, the more restrictions they have. Once you have selected your flight you can see the specific restrictions attached.

The extent to which you can change and how much extra will need to be paid is dependent upon whether or not the changes are allowed in the fare rules and the flight availability on the new proposed dates. All special tickets are NON-Refundable after departure.

What happens if I cancel my booking?

If you cancel a confirmed booking after making deposit, and your ticket has not been issued, a NON Refundable deposit of $100 may apply.

If you cancel your booking after a full payment, there is then a ticket cancellation charge from the airlines (only if the ticket is refundable by the airline), plus an additional $100 administrative charge. The refund may take a few months to process, depending on the airlines.

How can I request special requirements such as meal or preferred seating etc?

You can simply put your special requirements on the “Special Requirement” box at the flight booking details page during the online booking process. You can also email us at anytime before departure with specific details on requirements. Please note that we can not guarantee seating allocation.

What documentations do I need to bring when Checking-In?

A printed receipt of your E-ticket with ticket number, or a paper ticket.
Your valid Passport and Visa.

What is my luggage allowance?

Your total luggage allowance is shown on your ticket.

Passengers travelling Economy Class are usually allowed 20kg; Business Class allowed 30kg; and First Class allowed 40kg. However, some airlines have different restriction to their maximum luggage allowances.

United States and Canada use a system where two pieces of luggage are allowed; each luggage being no more than 158cm in size (i.e length + width + height =158cm) and 32 Kg in weight.